# Hubcast | Trends for internet service providers (ISPs) in 2026 > The year 2025 solidified a maturation movement in Brazil’s telecommunications market. Fonte: https://hubsoft.io/en/blog/hubcast-trends-for-internet-service-providers-in-2026/ [Market](/en/blog/category/market/) # Hubcast | Trends for internet service providers (ISPs) in 2026 The year 2025 solidified a maturation movement in Brazil’s telecommunications market. The combination of increased regulatory requirements, pressure for operational efficiency, and evolving consumer behavior has required providers to adopt increasingly structured management supported by reliable systems. In this scenario, we brought together several leaders for an episode of Hubcast \[…\] ![Photo of Thamires, Content and ISP Market Specialist—I liked it better](/_astro/Thamires%20Autora%20Conteudos%20Hubsoft_Z29l1w0.webp) By **Thamires Couto** Published on January 16, 2026 Updated on October 13, 2026 2 min read ![Article cover image: Hubcast | Trends for internet service providers (ISPs) in 2026](/_astro/blog-hubcast-tendencias-para-provedores-de-internet-em-2026-capa_lMhou.webp) ## Key points * Hubcast brought together CEO Guilherme Couto and Marketing and Development managers to review 2025 and discuss key points of attention for 2026. * The Technician on the Way feature was highlighted as a way to improve customer communication during field service visits. * The evolution of renegotiation was presented as a management tool to control agreements and reduce the impact of delinquency. * The early implementation of NFCom illustrates the need for systems that keep pace with regulatory changes before they become mandatory. * The expectation for 2026 is greater operational complexity and clearer regulatory requirements, including tax reform. The year 2025 solidified a maturation movement in Brazil’s telecommunications market. The combination of increased regulatory requirements, pressure for operational efficiency, and evolving consumer behavior has required providers to adopt increasingly structured management supported by reliable systems. In this scenario, we brought together several leaders for an episode of Hubcast to review the initiatives delivered throughout 2025 and discuss the main points of attention for 2026\. The conversation featured Guilherme Couto, the company’s CEO, Breno, Marketing Manager, and Bianca, Development Manager, who brought different perspectives on product, market, and operations. Throughout the episode, Hubsoft presented initiatives that reflect recurring demands in the daily routine of internet service providers (ISPs). One highlight was the launch of the **Technician on the Way**, developed to improve communication with the end customer during field service visits. The feature aims to reduce uncertainty in the support process and provide greater predictability for technical operations. Another point discussed was the evolution of renegotiation processes. The discussion highlighted the importance of tools that enable greater financial control, agreement management, and reduced impacts from delinquency without compromising the customer relationship. The topic was addressed from a management perspective, rather than merely as an isolated operational feature. ## NFCom and the importance of regulatory anticipation One of the central segments of Hubcast focused on NFCom. Hubsoft explained how it structured the implementation process proactively and securely, allowing providers to meet requirements with greater predictability and lower operational risk. This approach highlights an increasingly relevant trend in the industry: the need for systems that keep pace with regulatory changes before they become mandatory, reducing improvisation and negative operational impacts. The episode also addressed the potential effects of tax reform on the telecommunications industry. Rather than presenting definitive conclusions, the conversation focused on interpreting the scenario and the importance of providers understanding the changes underway so they can organize their operational and tax structures. The discussion reinforced that, in an environment of regulatory transformation, management increasingly depends on mature systems capable of absorbing legal adjustments without compromising business continuity. ## What the market can expect in 2026 At the end of the episode, the points already on the radar for 2026 were discussed. The expectation is for a year marked by greater operational complexity, clearer regulatory requirements, and the advancement of solutions that prioritize efficiency, control, and data integration. In this context, Hubcast positions itself as a space for analysis and information sharing for providers seeking to prepare for the market’s next cycle, with decisions based on management rather than merely reacting to changes. The episode highlights a consolidation of solutions focused on the structured management of internet service providers (ISPs). The initiatives presented by Hubsoft in 2025 and the discussions about 2026 reflect an industry moving toward more organized operational models, with greater reliance on robust systems such as Hubsoft, aligned with the regulatory and technological realities of telecommunications. [Watch the video](https://www.youtube.com/embed/B8pvP%5F0PIi4?si=MVl50YK0zsdwwA6L) Our channels: Instagram LinkedIn YouTube WhatsApp ![Photo of Thamires, Content and ISP Market Specialist—I liked it better](/_astro/Thamires%20Autora%20Conteudos%20Hubsoft_1iMJ1e.webp) [Thamires Couto](/en/blog/author/thamirescouto/) Especialista em Conteúdo e Mercado de Provedores · Hubsoft [LinkedIn](https://www.linkedin.com/in/thamires-couto-44b300226/) ![Support agent with a headset helping a customer in a modern contact center](/_astro/site-cta03_R5VPG.webp) ## Want to see this working at your ISP? 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