# Hubinar | Technician on the Way and Prorated Calculation

> On the 30th, we hosted a livestream with Fellipe and Iasmin from the Development team to present two new features that will transform the customer experience…

Fonte: https://hubsoft.io/en/blog/hubinar-technician-on-the-way-and-prorated-calculation/

[Product](/en/blog/category/product/) 

# Hubinar | Technician on the Way and Prorated Calculation

On the 30th, we hosted a livestream with Fellipe and Iasmin from the Development team to present two new features that will transform the customer experience and make ISP management easier. The first is Prorated Calculation, which ensures fair charges when plans or services change by adjusting the amount according to actual usage — \[…\]

![Photo of Thamires, Content and ISP Market Specialist—I liked it better](/_astro/Thamires%20Autora%20Conteudos%20Hubsoft_Z29l1w0.webp)  By **Thamires Couto** Published on April 30, 2025 Updated on October 13, 2026 1 min read 

![Article cover image: Hubinar | Technician on the way and Prorated Calculation](/_astro/blog-hubinar-tecnico-a-caminho-e-calculo-proporcional-capa_aXCXN.webp) 

## Key points

* In a livestream with Fellipe and Iasmin from the Development team, two new Hubsoft features were presented.
* Prorated Calculation adjusts charges for plan or service changes according to actual usage.
* Technician on the Way allows customers to track the technician's journey to the service location in real time.

On the 30th, we hosted a livestream with Fellipe and Iasmin from the Development team to present two new features that will transform the customer experience and make ISP management easier.

The first is **Prorated Calculation**, which ensures fair charges when plans or services change by adjusting the amount according to actual usage — greater convenience and control for the ISP and the customer.

We also launched **Technician on the Way**, which allows customers to track the technician's journey to the service location in real time — providing greater transparency and confidence in the service.

These features reinforce our commitment to technology, agility, and more efficient management.

**Watch the full livestream below and see everything in action:**

[Watch the video](https://www.youtube.com/watch?v=GvlMKO1iek0)

![Photo of Thamires, Content and ISP Market Specialist—I liked it better](/_astro/Thamires%20Autora%20Conteudos%20Hubsoft_1iMJ1e.webp) 

[Thamires Couto](/en/blog/author/thamirescouto/)

Especialista em Conteúdo e Mercado de Provedores · Hubsoft

[LinkedIn](https://www.linkedin.com/in/thamires-couto-44b300226/) 

![Support agent with a headset helping a customer in a modern contact center](/_astro/site-cta03_R5VPG.webp) 

## Want to see this working at your ISP?

[ Request a Demo ](/en/request-a-demo/)

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