# MVNO for ISPs: How the Hubsoft + Gertel Integration Works

> Learn how MVNO works for internet service providers (ISPs) and how the integration between Hubsoft and Gertel enables them to offer mobile plans under their…

Fonte: https://hubsoft.io/en/blog/mvno-for-isps-how-the-hubsoft-gertel-integration-works/

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# MVNO for ISPs: How the Hubsoft + Gertel Integration Works

Learn how MVNO works for internet service providers (ISPs) and how the integration between Hubsoft and Gertel enables them to offer mobile plans under their own brand.

![Photo of Thamires, Content and ISP Market Specialist—I liked it better](/_astro/Thamires%20Autora%20Conteudos%20Hubsoft_Z29l1w0.webp)  By **Thamires Couto** Published on September 21, 2026 Updated on October 13, 2026 2 min read 

![Article cover image: MVNO for ISPs: how the Hubsoft + Gertel integration works](/_astro/blog-mvno-para-provedores-como-funciona-a-integracao-hubsoft-gertel-capa_ZYqKep.webp) 

## Key points

* Under the MVNO model, the provider offers voice, data, and SMS using an existing carrier’s network, without building towers or antennas.
* Gertel uses Vivo’s network through Telecall’s infrastructure, ensuring nationwide coverage.
* With the integration, the provider links mobile plans to the customer record and automatically suspends the line in case of nonpayment.
* Portability and reports on registered services and numbers are managed directly in Hubsoft, without switching between systems.
* Mobile plans increase revenue per customer without relying solely on broadband upgrades and reduce the risk of losing customers to competitors.

## What Is an MVNO?

MVNO (Mobile Virtual Network Operator) is a model in which a company offers mobile services—voice, data, and SMS—using the network infrastructure of a carrier that already owns towers and antennas, without having to build this physical infrastructure. In the case of the[ Hubsoft and Gertel integration](/en/partners/gertel/), the network used is Vivo’s, through Telecall’s infrastructure, ensuring nationwide coverage.

What does [Gertel](https://www.gerteltelecom.com.br/) offer ISPs? Gertel is an MVNO specializing in building complete mobile phone solutions for internet service providers (ISPs) that want to expand their portfolio and strengthen their own brand. Its offering goes beyond simply activating SIM cards: Gertel provides infrastructure, technology, and technical and sales support, from activation through post-sales, enabling the provider to operate its mobile product with the perceived quality of the country’s largest carriers.

## What the Hubsoft Integration Enables in Practice

With the integration active, the provider can, directly in Hubsoft:

* Link MVNO plans to the customer record
* Automatically suspend the line in case of nonpayment
* Process number portability, with the information transmitted to the platform
* Track all registered services and numbers through reports

This means the provider’s team does not need to switch between different systems to manage internet and mobile phone services for the same customer—everything is centralized in the same operation.

## Why Does This Matter for the Provider?

Adding mobile plans to the portfolio is a way to increase revenue per customer without relying exclusively on broadband upgrades, while also reducing the chance that the subscriber will purchase mobile phone service from a competitor. Since nonpayment suspension and portability are already integrated into Hubsoft, the provider also avoids the rework of managing these processes on a separate platform.

## Mobile Phone Service as a Natural Extension of the Provider’s Operation

Offering mobile plans is no longer limited to large carriers. With the MVNO model and the integration between Hubsoft and [Gertel](https://www.gerteltelecom.com.br/), the internet service provider (ISP) can expand its portfolio, increase customer-perceived value, and manage everything—internet and mobile phone services—in the same system.

## Frequently Asked Questions:

**Do I need my own mobile phone infrastructure to become an MVNO?**  
No. That is precisely what the MVNO model is for: Gertel uses Vivo’s network through Telecall, so the provider does not need to invest in antennas or towers.

**What happens if the customer fails to pay for the mobile plan?** The integration between Hubsoft and Gertel enables the line to be automatically suspended for nonpayment, just as with internet service.

**Can I transfer a number to a Gertel plan?**  
Yes. The integration transmits portability information to Gertel’s platform.

**How does the provider track sold mobile plans?**  
All registered services and numbers can be tracked through reports directly in Hubsoft.

[Want to learn more? Click here to talk to our team.](https://wa.me/message/DBNRHPTLRYWSP1)

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![Photo of Thamires, Content and ISP Market Specialist—I liked it better](/_astro/Thamires%20Autora%20Conteudos%20Hubsoft_1iMJ1e.webp) 

[Thamires Couto](/en/blog/author/thamirescouto/)

Especialista em Conteúdo e Mercado de Provedores · Hubsoft

[LinkedIn](https://www.linkedin.com/in/thamires-couto-44b300226/) 

In this article

1. [What Is an MVNO?](#what-is-an-mvno)
2. [What the Hubsoft Integration Enables in Practice](#what-the-hubsoft-integration-enables-in-practice)
3. [Why Does This Matter for the Provider?](#why-does-this-matter-for-the-provider)
4. [Mobile Phone Service as a Natural Extension of the Provider’s Operation](#mobile-phone-service-as-a-natural-extension-of-the-providers-operation)
5. [Frequently Asked Questions:](#frequently-asked-questions)

![Support agent with a headset helping a customer in a modern contact center](/_astro/site-cta03_R5VPG.webp) 

## Want to see this working at your ISP?

[ Request a Demo ](/en/request-a-demo/)

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