# Hubsoft vs IXC: ERP comparison for ISPs > Backup, hosting, updates, included modules, API, and support. Fact-based comparison of Hubsoft and IXC Soft, with official sources, updated October 2026. Fonte: https://hubsoft.io/en/comparison/hubsoft-vs-ixc/ Comparison # Hubsoft vs. IXC: ERP comparison for ISPs (2026) Hubsoft and IXC Provedor are two ERPs for internet service providers (ISPs). Here, we compare what each publicly documents about backup, hosting, updates, included modules, API, apps, tax features, and support. ## Quick answer The key difference is who manages the infrastructure. With Hubsoft, the server is managed by Hubsoft, daily backups are sent to Hubsoft's cloud, and updates are applied by Hubsoft. With IXC, the provider installs the ISO on its own hardware, maintains the backup disk, configures external transfers, and starts updates through the interface. Mapping, inventory, CRM, BI, technician app, and API are included in the Hubsoft license; in the IXC ecosystem, ACS, omnichannel, network documentation, and field app are separate products. **How this comparison was made:** Each line about IXC comes from the provider's own public documentation, consulted on 10/09/2026, and the sources are listed at the end of the page. Where the provider does not publish the information, we write "not publicly disclosed." There are no scores, rankings, or opinions about quality: only what each provider documents. **Last verified: 10/09/2026.** ## Hubsoft and IXC Soft, criterion by criterion What each vendor documents publicly. The source of each line is in the cell and listed at the end of the page. __Hubsoft and IXC Soft, criterion by criterion__ | Criterion | Hubsoft | IXC Soft | | -------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Database backup | Included. Daily, automatic, in the Hubsoft cloud (AWS S3), regardless of where the server is located. Replication server option. | Included routine; the files "are generated and saved on the provider's local server disk." Requirements call for a disk dedicated to backup; standard retention of one week; sending to Google Drive, OneDrive, or FTP configured by the provider. Source: IXC Wiki, System Backup. | | Hosting | On-premises or cloud server (AWS and approved partners), delivered with Hubsoft's own ISO. | Provider server with its own ISO (Debian), with hardware requirements by subscriber tier. Source: ixcsoft.com/requisitos. | | Who manages the server | Hubsoft: firewall, ports, certificates, monitoring, and updates. Restricted access. The provider does not need to maintain an infrastructure team for the ERP. | Provider: installs the ISO, sizes the environment, allows the required networks and IPs for the API, and checks the backup dashboard. Source: IXC Wiki, requirements and support guide. | | ERP updates | Applied by Hubsoft; the system is always on the current version, with a public changelog. | Initiated by the customer in the system ("choose the latest version"), with a recommendation to perform a manual backup first. Biweekly beta release and quarterly stable release. Source: IXC Wiki, release notes. | | Included modules | Everything the provider needs to operate is native and included in the license, with no per-module charges: customers, service and work orders, finance, inventory, networks, FTTH mapping, CRM, invoicing, BI and dashboards, Hubsoft App (technician and sales rep), and the web Subscriber Portal. Optional products, contracted as needed (Expand your operation): Customer App with the provider's brand, HubIA, Dynamic Automation, HubFrotas, Neutral Network, and Resale. | Ecosystem sold as separate products: IXC Provedor, Opa! Suite (omnichannel), IXC ACS (TR-069), Inmap Sales, Fiberdocs and Service, IXC Hub (neutral network), IXC Assina. Source: blog.ixcsoft.com.br. | | Billing model | License based on the size of the customer base (active services). No charges per user, simultaneous access, or integration. Pricing available upon request. | Pricing available upon request. Does not publish the billing model by user or module. | | API | REST, public documentation (docs, GitHub, Postman), OAuth, and published request limits. No integration fee. | Publicly documented API; the token is linked to the user and changes if the email or password changes. Source: wikiapiprovedor.ixcsoft.com.br. | | Apps | Hubsoft App (Android and iOS) included: technician and sales rep in the same app. Web Subscriber Portal included. Customer App with the provider's brand is an additional module. | IXC Provedor app (management, technician, and sales). Subscriber Portal published by the provider with its own developer account, or publication contracted with IXC. Inmap Service and Sales are separate products. Source: IXC Wiki, Subscriber Portal. | | Tax | Native NFCom (model 62) and NF-e (model 55), directly integrated with SEFAZ. NFSe through dedicated integrations (Focus NFe, Notazz, NotaAPI, Seidor). SPED EFD Contributions. IBS/CBS fields ready. | NFCom, NF-e, legacy model 21, native NFS-e with a list of approved municipalities, and SPED EFD Contributions. Source: IXC Wiki, tax features. | | Chatbot, WhatsApp, and ACS | Open model: 20 integrated WhatsApp, SMS, and chatbot platforms and 6 ACS/TR-069 platforms (GenieACS, Anlix, CPEHUB, Int6 Tech, Made4it, OLT Cloud), with no integration fee. | Opa! Suite (omnichannel) and IXC ACS are proprietary products contracted separately. Opa! Suite is the only listed omnichannel integration. Source: IXC Wiki, integrations. | | FTTH network mapping | Native FTTH network mapping, included in the license, with integration with OZmap, GeoGrid, Geomap, and Geosite. OLTs from 26 manufacturers integrated. | Maps in the ERP; FTTH network documentation through Inmap Fiberdocs, a separately contracted product. Source: blog.ixcsoft.com.br, IXC Soft products. | | Banks, bank slips, and PIX | Registered bank slips with 19 banks (including Banco do Brasil, Bradesco, Caixa, Itaú, Santander, Sicoob, Sicredi, Inter, and Banrisul), PIX via API with 8 institutions, Automatic PIX with Banco do Brasil, BTG Pactual, Efí, and Itaú, and cards through Cielo, Getnet, Efí, Celcoin, Lytex, and others. No integration fee. | Seven banking APIs and payment gateways; proprietary fintech (modobank); Pix Automático cited in the release notes. Source: IXC Wiki, integrations and release notes. | | Support | Human support, included, with no limit on tickets, Monday through Friday, 8 a.m. to 6 p.m., via in-system chat, WhatsApp, 0800, and email. Server and RADIUS emergencies handled at no extra cost Monday through Friday, 6 p.m. to 11 p.m., and on Saturdays, Sundays, and Brazilian national holidays, 7 a.m. to 11 p.m. 24/7 coverage with the On-Call (Standby) service, contracted separately. | Monday through Friday, 8 a.m. to 6:36 p.m., and Saturday, 8 a.m. to 1 p.m.; on-call coverage from 11 p.m. to 8 a.m.; support cases are closed after 72 hours without interaction. Source: IXC Wiki, practical support guide. | | Two-factor authentication | Available through an authenticator app, with the option to make it mandatory for everyone. Profile-based permissions, audit log, appointed DPO, and published LGPD policy. | Available by user group; not enabled by default. Published LGPD policy. Source: IXC Wiki. | ## How it works at Hubsoft * **Managed infrastructure:** The on-premises or cloud server is delivered with Hubsoft's own ISO and managed by the Hubsoft team: firewall, certificates, monitoring, and updates. The provider does not need to maintain an infrastructure team for the ERP. * **Backup included:** Automatic daily copy to the Hubsoft cloud, regardless of where the server is located. Replication server option for those who want fast failover. * **Always on the current version:** System updates are applied by Hubsoft, with a public changelog. * **License based on active services:** No charges per user, simultaneous access, module, or integration. Everything the provider needs to operate is native and included: customers, service and work orders, finance, inventory, networks, FTTH mapping, CRM, invoicing, BI and dashboards, Hubsoft App (technician and sales rep), and the web Subscriber Portal. Optional products, contracted as needed (Expand your operation): Customer App with the provider's brand, HubIA, Dynamic Automation, HubFrotas, Neutral Network, and Resale. * **Open API:** Public documentation, OAuth, and published request limits, with no integration fee. More than 250 systems integrated, including OLTs, ACS, messaging, mapping, banks, MVNO, and SVA. ## What IXC documents and Hubsoft does not have * Native NFS-e, with a list of approved municipalities; in Hubsoft, NFS-e is provided through dedicated integrations. * Saturday morning support and overnight on-call coverage from 11 p.m. to 8 a.m. are documented. ## How to migrate from IXC to Hubsoft 1. Hubsoft imports data using read-only access to the IXC MySQL database or from a .sql file. 2. The implementation team performs an assessment, creates a migration plan, runs a test migration, and provides support through stabilization. 3. Customers, contracts, financial data, support cases, inventory, and network data are included in the migration; items requiring validation are agreed upon before the cutover. Read more in [what migrating to Hubsoft is like](/en/why-hubsoft/what-is-migrating-to-hubsoft-like/), [how to choose an ERP for an ISP](/en/how-to-choose-erp-for-provider/) and in [all comparisons](/en/comparison/). See also: [Hubsoft vs MK Solutions](/en/comparison/hubsoft-vs-mk-solutions/), [Hubsoft vs Voalle](/en/comparison/hubsoft-vs-voalle/), [Hubsoft vs SGP](/en/comparison/hubsoft-vs-sgp/), [Hubsoft vs Vigo](/en/comparison/hubsoft-vs-vigo/), [Hubsoft vs ReceitaNet](/en/comparison/hubsoft-vs-receitanet/), [Hubsoft vs Atlaz](/en/comparison/hubsoft-vs-atlaz/) and [all comparisons](/en/comparison/). ## Sources consulted Hubsoft sources: [features](/en/features/), [API Hubsoft](/en/developers/hubsoft-api/), [integrations](/en/integrations/), [what migrating to Hubsoft is like](/en/why-hubsoft/what-is-migrating-to-hubsoft-like/), [docs.hubsoft.com.br](https://docs.hubsoft.com.br). * [IXC Wiki: System Backup](https://wiki-erp.ixcsoft.com.br/documentacao/guias-tutoriais/redes-e-servidores/backup-do-sistema) * [IXC Soft: Server Requirements](https://ixcsoft.com/requisitos/) * [IXC Soft: IXC Provedor](https://ixcsoft.com/ixc-provedor/) * [IXC Soft: Opa! Suite](https://ixcsoft.com/opasuite/) * [IXC Wiki: Release Notes](https://wiki-erp.ixcsoft.com.br/notas-de-versao) * [IXC Wiki: IXC Provedor API](https://wikiapiprovedor.ixcsoft.com.br) * [IXC Blog: IXC Soft Products](https://blog.ixcsoft.com.br/conheca-produtos-ixc-soft/) _Comparison prepared by Hubsoft based on the public documentation of the providers cited (websites, help centers, technical documentation, and app stores), consulted on 10/09/2026\. The mentioned brands belong to their respective owners and are cited for identification purposes only. "Not publicly disclosed" means we did not find the information in the provider's public documentation, not that the feature does not exist. Found something outdated? Email marketing@hubsoft.com.br and we will review it._ ## Questions about migrating from IXC to Hubsoft ### What changes in backup when switching from IXC to Hubsoft? With IXC, backup files remain on the provider's server disk, and the provider configures transfers to an external destination. With Hubsoft, daily backups are automatic and stored in Hubsoft's cloud, at no additional cost and without provider configuration. ### Do I need an infrastructure team to run Hubsoft? No. The server, whether on-premises or in the cloud, is delivered with its own ISO and managed by the Hubsoft team: firewall, certificates, monitoring, and updates are Hubsoft's responsibility. ### Can I migrate from IXC to Hubsoft without interrupting operations? With minimal impact. During preparation, our team performs a test migration and validates the data with the customer before scheduling the final cutover. Until then, the internet service provider (ISP) continues using its current system without changing anything in its operations, and has time to review the data and train its team on the new system. The final migration is typically performed after 7 p.m., or at another time agreed upon with the customer, depending on the operation’s size and specific requirements. For providers with up to 30,000 subscribers, it usually takes up to 12 hours, and the customer begins using Hubsoft at 8 a.m. the following day. After going live, the internet service provider (ISP) receives up to 10 business days of specialized support, with a dedicated migration team to support the transition and help identify and correct any inconsistencies. For providers that prefer to migrate over the weekend, Hubsoft also offers specific packages. Talk to a consultant to learn more about the terms. ### Does Hubsoft charge per user? No. Hubsoft licensing is based on the size of the active-services base, with no charge per user, simultaneous access, or integration. Additional modules and services, such as the Customer App with the provider's branding, are contracted separately. ![Illuminated fiber optic cables converging into a connection hub](/_astro/site-cta04_TkBg7.webp) ## Compare with your real operation Book a demo and bring your questions: our team shows Hubsoft running in the reality of your ISP. [ Request a Demo ](/en/request-a-demo/)