# Mundiale and Hubsoft: AI on WhatsApp with ERP data

> A partnership between Mundiale, a provider of AI agents for WhatsApp, and Hubsoft.

Fonte: https://hubsoft.io/en/partners/mundiale-3/

![Hubsoft](/_astro/logo-color.DDT0v6xq_Z1jcAQh.webp)

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![Logo Mundiale](/_astro/parceiro-mundiale-3-recortado-mv11xruw_Z26Xk4Q.webp) 

Technology partner  Hubsoft partner [SMS/Messaging](/en/partners/category/sms-mensageiros/) 

# Mundiale and Hubsoft: AI on WhatsApp with ERP data

Mundiale partners with Hubsoft, the ERP for internet service providers (ISPs), to deliver customer service on WhatsApp with artificial intelligence. Through the partnership, Mundiale’s AI agents query Hubsoft and handle billing, support, and sales in conversations with subscribers.

[ Talk to Hubsoft about Mundiale ](/en/request-a-demo/) [Partner website](http://www.mundiale.ai) 

## What the ISP gets

* ###  Billing on WhatsApp  
Payment reminders, duplicate bills in PDF, boleto payment lines, and PIX sent in the conversation.
* ###  Support that queries the ERP  
The AI identifies the subscriber by CPF or CNPJ and resolves the request using Hubsoft data.
* ###  An agent when needed  
Cases that require a person are routed to the team with a conversation summary.

## How to get started

1. 1  
### Talk to Mundiale  
Hire AI agents with the Mundiale team.
2. 2  
### Enable Hubsoft access  
Request API access from Hubsoft so Mundiale can connect the agents.
3. 3  
### Define the customer journeys  
Configure the billing cadence, notifications, and sales flows with Mundiale.

## About the partnership

Mundiale develops artificial intelligence agents that provide service, sell, and collect payments through WhatsApp, using the platform’s official API. For internet service providers (ISPs), the agents communicate network outages, open support tickets, issue duplicate bills, negotiate debts, and drive sales with Vendedor Online.

Mundiale’s agents connect to Hubsoft. The subscriber is identified by their CPF or CNPJ, and the AI sends the invoice as a PDF, the payment line, and PIX, performs service reconnection on trust, and opens support protocols and work orders. When a case requires a person, the conversation is transferred to an agent with a summary.

## In practice, in Hubsoft

What works with the integration, without leaving the system.

* Duplicate bills and PIX on WhatsApp
* Search by CPF or CNPJ
* Reconnect service on trust
* Open a support protocol
* Work order
* Network outage alert
* Vendedor Online

[See how the integration works →](/en/integrations/mundiale-3/) 

## Questions about the Mundiale partnership

### Do I need to hire Mundiale separately?

Yes. AI agents are hired through Mundiale; plans and pricing are defined by Mundiale.

### Does it work on official WhatsApp?

According to Mundiale, yes: the agents operate on WhatsApp’s official API with a verified number.

### Who should I contact if I have questions?

Flows, AI responses, and WhatsApp: Mundiale. Data, invoices, and access to the Hubsoft API: Hubsoft support.

## Other partners

* ![Logo Pipeelo](/_astro/parceiro-pipeelo-recortado-mv11z18v_FWMNP.webp)  
### [Pipeelo](/en/partners/pipeelo/)  
SMS/Messaging
* ![Logo UPCHAT](/_astro/logo%20-%20upchat-recortado-mv122kan_ZvHF9A.webp)  
### [UPCHAT](/en/partners/upchat/)  
SMS/Messaging

![Illuminated fiber optic cables converging into a connection hub](/_astro/site-cta04_TkBg7.webp) 

## Want to use Mundiale with Hubsoft?

[ Request a Demo ](/en/request-a-demo/)