# On-Call: specialized support for critical situations, anytime

> 24/7 emergency support for critical server and RADIUS situations.

Fonte: https://hubsoft.io/en/specialized-services/on-call-standby/

![plantão](/_astro/dee9f859-0a03-4d6b-97e6-da6e6157300c_Z2k7nge.webp) 

# On-Call: specialized support for critical situations, anytime

24/7 emergency support for critical server and RADIUS situations.

[ Request a Proposal ](/en/request-a-demo/) 

## Infrastructure monitored 24x7

The **On-Call (Standby)** is a 24x7 emergency support service provided by Hubsoft's Infrastructure team. The solution ensures that the customer has access to an exclusive channel to contact a specialized team whenever an emergency situation occurs, regardless of the time.

Support is available **every day of the week, including overnight**, providing greater security and agility for critical infrastructure-related scenarios.

![plantão ](/_astro/young-electrical-engineer-cables-_1__AwjxN.webp) 

## _Support when you need it most_

When you subscribe to the service, you receive access to an **exclusive support number**, which can be contacted at any time for situations within the scope of the on-call service. Support is provided by the Infrastructure team, which analyzes and routes emergency incidents related to the customer's environment. 

## When should you contact On-Call?

The service is intended exclusively for **emergency situations related to the server or RADIUS** that require support outside regular business hours. _**Scenarios covered include:**_ 

* ###  Server-related emergencies;
* ###  Critical RADIUS-related incidents;
* ###  Situations that compromise infrastructure operations;
* ###  Incidents requiring emergency analysis by the Infrastructure team.

### **24x7 availability for emergency situations**

With **On-Call (Standby)**, customers have access to a specialized channel for critical situations that cannot wait until regular support hours.

It is a solution designed to ensure **greater availability, agility, and security in infrastructure support**, with specialized support available at any time.

![plantão ](/_astro/e9a4beb8-0c3b-4b6b-9d64-f02fde1c95f9-_1__Z1K9C4X.webp) 

![Mulher observando painéis de dados em uma tela de vidro, com a cidade ao fundo](/_astro/person-working-futuristic-office-_1__HmEll.webp) 

## On-Call (Standby)

Count on 24x7 support and gain greater peace of mind for your operations!

[ Discover 24x7 On-Call Support ](/en/request-a-demo/)