Hubsoft integration with Aster

Hubsoft, an ERP for internet service providers (ISPs), integrates with Aster to trigger collection calls and call subscribers with one click. The call goes from Hubsoft directly to the extension, group, or IVR configured in Aster's PBX.

Aster Telecom provides cloud PBX and IVR for providers. In Hubsoft, it receives collection calls from the rules and uses Click to Call from the customer record to the agent's extension.

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About Aster

Aster Telecom provides cloud PBX, IP telephony, IVR, and call center services for businesses and internet service providers (ISPs). Extensions, queues, IVR, and recording work from anywhere and are managed through a browser. Aster's phone system, AsterIP, adapts to each company's operations, and Aster also offers call monitoring with artificial intelligence.

What the integration does

Hubsoft sends the customer's contact information and call destination to Aster. This enables it to:

Trigger collection calls according to the billing method's rules: after the invoice is generated, before the due date, after the due date, or after payment.
Route each call to a dialing option registered in Hubsoft: an extension or group, or an IVR or campaign in the PBX.
Follow the integration's time window, with a start time and cutoff time for calls.
Schedule calls to a group of customers filtered in the Customer Services report.
Click to Call: the agent clicks the button in the customer record, Hubsoft calls the subscriber, and transfers the call to that agent's extension. The phone number and extension are filled in automatically.

What you need

A PBX contracted with Aster Telecom.
The PBX server address and its API access token.
The extensions, groups, IVRs, or campaigns that will receive calls, already created in the PBX.
For Click to Call, each agent's extension registered in their Hubsoft user profile.

How to activate

In Hubsoft, go to Configuration > Integrations > PBX and click Add.
Choose the Aster Telecom gateway, enter the description, and provide the server address, token, and call start and end times.
In the integration, under Actions > Dialing > Add, register the extension or group, or the IVR or campaign that will handle the call.
Under Configuration > Financial > Billing Method, edit the billing method and, on the Call tab, add the rules with the integration, dialing option, and days for sending.
Under Configuration > General > Routines, add the Send / Trigger Phone Calls routine with the execution days and time.
For Click to Call, enable the Click-To-Call switch in the integration and register each user's extension under Configuration > General > Users > Actions > Edit > Parameters.

The step-by-step guide with screenshots is available in the Hubsoft wiki: Aster integration and sending collection calls.

Limitations

Aster works only with dialing options: the call goes to an extension, group, IVR, or PBX campaign. The integration does not use audio files sent by Hubsoft, and the "Use audio" option remains disabled.

Frequently asked questions

Can I use Aster with another PBX?

Yes. Hubsoft supports more than one integrated PBX at the same time, each with its own parameters. With Click to Call, the agent chooses which integration to use.

The Click to Call button does not appear for an agent. What should I check?

Check that the Click-To-Call switch is enabled in the integration and that the user has a Click to Call extension registered in the parameters under Configuration > General > Users.

A subscriber did not receive the collection call. Why?

The most common causes are: the invoice does not match the sending rule, the invoice uses another billing method, or the customer's service or phone number does not allow call notifications.

Reviewed on 10/10/2026.