Support and Work Orders
Hubsoft’s Support and Work Orders module is the dashboard where the internet service provider (ISP) manages support requests, work orders, technician schedules, and the support workflow. Each support request generates a protocol for tracking reports and statuses, and technicians execute work orders directly through the app.
Highlights
- Single dashboard for support requests, work orders, and technician schedules
- Protocol generation for tracking reports and statuses
- Schedule visits by day, time, and assigned technician
- Execute work orders through the app, with attachments, checklists, and signatures
Support and Work Orders capabilities
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Support Request and Work Order Management
Dashboard for managing support requests, work orders, technician schedules, and the support workflow, with each piece of information separated and searchable as needed.
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Fast support with protocols
When starting a support request with the customer, the user enters the necessary information and generates protocols to track reports and statuses.
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Work Order Management
When a technical visit to the customer’s home is required, opening a work order allows the user to define the day, time, and technician responsible.
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Execute work orders through the app
Technicians execute work orders through the app, describe the service performed, and use features such as attachments, checklists, equipment used, equipment removed, and signatures.
The system features a dashboard for managing support requests, work orders, technician schedules, and the support workflow, allowing users to view each piece of information separately and search as needed.
Support Request and Work Order Management
Dashboard for managing support requests, work orders, technician schedules, and the support workflow, with each piece of information separated and searchable as needed.
Fast support with protocols
When starting a support request with the customer, the user enters the necessary information and generates protocols to track reports and statuses.
Work Order Management
When a technical visit to the customer’s home is required, opening a work order allows the user to define the day, time, and technician responsible.
Execute work orders through the app
Technicians execute work orders through the app, describe the service performed, and use features such as attachments, checklists, equipment used, equipment removed, and signatures.
Learn more
We prepared a video that provides a closer look at this feature in the system. And remember: at Hub Academia, you’ll find complete training that teaches you Hubsoft’s features in depth.
Frequently asked questions
What does Hubsoft’s Support and Work Orders module allow you to do?
It brings support request management, work orders, technician schedules, and the support workflow together in a single dashboard, allowing users to view each piece of information separately and search as needed.
Does Hubsoft generate support protocols?
Yes. When starting a support request with the customer, the user enters the necessary information, and the system generates protocols to track reports and statuses.
Can technicians execute work orders from their phones?
Yes. Through the app, technicians execute work orders, describe the service performed, and record attachments, checklists, equipment used and removed, and signatures.
How do you schedule a technical visit in Hubsoft?
When opening the work order, the user enters the day, time, and technician responsible for the visit to the customer’s home.
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CRM
Manage relationships with potential customers in a customizable CRM, with labels, cards, permissions and conversion of prospects into customers.
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Centralize each customer’s information on one integrated screen, including plans, financial details, services, work orders, and linked equipment.
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Electronic Invoices
Issue telecom invoices, NFCom, product NF-e and service NFS-e automatically, integrated with Sefaz and city tax systems.
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Networks
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Inventory
Manage your inventory with precision: inventory locations, movements, receipt via supplier NF-e XML, physical counts, and purchase requests.
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Dashboards & Analytics
Monitor your provider with clear dashboards, support charts and custom reports and dashboards powered by the built-in Metabase.
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Tasks
Manage, categorize and automate tasks to streamline workflows and keep track of your team’s activities.
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Reports
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