On-Call: specialized support for critical situations, anytime

24/7 emergency support for critical server and RADIUS situations.

Infrastructure monitored 24x7

The On-Call (Standby) is a 24x7 emergency support service provided by Hubsoft's Infrastructure team. The solution ensures that the customer has access to an exclusive channel to contact a specialized team whenever an emergency situation occurs, regardless of the time.

Support is available every day of the week, including overnight, providing greater security and agility for critical infrastructure-related scenarios.

Support when you need it most

When you subscribe to the service, you receive access to an exclusive support number, which can be contacted at any time for situations within the scope of the on-call service. Support is provided by the Infrastructure team, which analyzes and routes emergency incidents related to the customer's environment.

When should you contact On-Call?

The service is intended exclusively for emergency situations related to the server or RADIUS that require support outside regular business hours. Scenarios covered include:

Server-related emergencies;
Critical RADIUS-related incidents;
Situations that compromise infrastructure operations;
Incidents requiring emergency analysis by the Infrastructure team.

24x7 availability for emergency situations

With On-Call (Standby), customers have access to a specialized channel for critical situations that cannot wait until regular support hours.

It is a solution designed to ensure greater availability, agility, and security in infrastructure support, with specialized support available at any time.