Privacy Policy
HUBSOFT CARES ABOUT YOUR DATA AND SECURITY
Our company adopts several measures to protect your information, including:
PRIVACY POLICY
Hubsoft cares about the security of your personal data and adopts several measures to keep your information protected.
To maintain transparency in our relationships with customers and users of our services, we have prepared our Privacy Policy, which explains how we handle your data, how we protect your information, what rights you have as the data subject, and how you can exercise those rights.
Our Privacy Policy can be accessed here. Since Hubsoft already has a Policy, we will maintain it as the interim document until the policy specifically directed to this purpose is prepared.
PERSONAL DATA SUBJECT SUPPORT CHANNEL
The LGPD establishes the rights of personal data subjects, which may be exercised at any time through a free and streamlined procedure. If you would like to better understand these rights, please consult our Privacy Policy (https://hubsoft.io/politica-privacidade-externa/). We emphasize that, in fulfilling our duty of transparency, we reserve the right not to respond to requests whose response could constitute a violation of our commercial and/or industrial trade secrets, pursuant to Article 6, VI of the LGPD.
Click here to submit your request.
COOKIE POLICY
We use cookies to understand User behavior on the website, thereby helping to improve and personalize your experience.
Our Cookie Policy can be accessed here.
TERMS OF USE
Access here the Terms of Use for our website to understand how our environment may and should be browsed by you.
DATA PROTECTION OFFICER
We use cookies to understand User behavior on the website, thereby helping to improve and personalize your experience.
Our Cookie Policy can be accessed here. When it comes to the privacy and protection of your information, the Data Protection Officer acts as a communication channel between Hubsoft and you, our customer or user of our services.
Our Data Protection Officer is Débora Alves, and she can be contacted at dpo@hubsoft.com.br.
FREQUENTLY ASKED QUESTIONS
WHAT DOES LGPD MEAN?
LGPD is the acronym for the General Data Protection Law (Law No. 13,709/2018), enacted in August 2018. The LGPD establishes rules for the collection, storage, processing, and sharing of personal data, providing greater protection to data subjects and imposing penalties for failure to comply with its requirements.
WHAT IS PERSONAL DATA?
This is information relating to a living person, such as their name, phone number, email address, and personal documents. Personal data also includes a set of distinct pieces of information that may lead to the identification of a particular person.
WHAT IS SENSITIVE DATA UNDER THE LGPD?
Under the LGPD, sensitive data refers to data connected to a person's private life and therefore subject to greater protection. Sensitive personal data includes information: (i) about racial or ethnic origin, (ii) religious beliefs, (iii) political opinions, (iv) membership in a labor union or organization of a religious, (v) philosophical, or political nature, (vi) related to health or sex life, and (vii) genetic or biometric data, when linked to a natural person.
WHO IS THE DATA SUBJECT?
The data subject is the owner of the personal data. This is the natural person, identified or identifiable, to whom the data relates.
WHAT IS DATA PROCESSING?
Data processing means any activity performed with personal data, such as storing, viewing, operating, transmitting, sharing, and accessing it.
WHO DOES THE LGPD APPLY TO?
The LGPD applies to any individual or legal entity, public or private, that processes data, except for personal and non-economic purposes, journalistic, artistic, or academic purposes, public and national security, national defense, and criminal investigation.
WHY IS A LAW NEEDED TO PROTECT PERSONAL DATA?
The LGPD establishes minimum standards to be followed when using personal data, such as limiting its use to a specific purpose, creating a safe and controlled environment for its use, and other measures, always with the aim of ensuring that citizens who are data subjects play a leading role in fundamental decisions regarding this matter.
WHAT CHANGES WITH THE LGPD?
Already in effect, the LGPD (General Data Protection Law) brings significant changes to corporate environments. From now on, all businesses need to strengthen data security and implement more transparent policies regarding its use, collection, and storage.
Hubsoft App Privacy Policy (Mobile App)
Types of Data Collected
Among the types of Personal Data that this Application collects, by itself or through third parties, are: Camera Permission, Precise Location Permission (continuous), Approximate Location Permission (continuous), and Storage Permission. Complete details about each type of Personal Data collected are provided in the dedicated sections of this privacy policy or through specific explanatory texts displayed before the Data is collected. Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application. All Data requested by this Application is mandatory, and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifies that certain data "input" fields are optional, Users are free not to provide this Data without any consequences for the availability or operation of this service (this Application). Users who have questions about which Personal Data is mandatory are invited to contact the Owner. Any use of cookies—or other tracking tools—by this Application is intended to provide the services requested by the User, in addition to the other purposes described in this document and in the Cookie Policy, if available. Users are responsible for any Personal Data of third parties that is obtained, published, or shared through this service (this Application) and confirm that they have authorization from the third parties to provide the Data to the Owner.
Method and Place of Processing the Data
Processing Method
The Data Controller processes Users’ data appropriately and will take appropriate security measures to prevent unauthorized access, disclosure, alteration, or unauthorized destruction of the Data. Data processing is carried out using computers and/or enabled IT tools, following organizational procedures and means strictly related to those indicated. In addition to the Data Controller, in some cases, the Data may be accessed by certain types of individuals involved in the operation of the website (administration, sales, marketing, and legal administration of the system) or external parties (such as outsourced technical service providers, couriers, hosting providers, IT companies, and communication agencies) appointed, when necessary, as Data Processors by the Owner. An updated list of these parties may be requested from the Data Controller at any time. The data is processed at the Data Controller’s operating offices and in any other locations where the parties involved in the processing are located. For more information, please contact the Data Controller. Retention Period The Data is retained for the period necessary to provide the service requested by the User or for the purposes described in this document, and the User may request that the Data Controller suspend or remove it.
The Use of Collected Data
User-related Data is collected to enable the Owner to provide the services, as well as for the following purposes: Device permissions for access to Personal Data. The Personal Data used for each purpose is described in the specific sections of this document.
Device permissions for access to Personal Data
Depending on the User’s specific device, this Application may request certain permissions that allow it to access the User’s Device Data as described below. By default, these permissions must be granted by the User before the respective information can be accessed. Once permission has been granted, it may be revoked by the User at any time. To revoke these permissions, Users must consult their device settings or contact the Owner for support using the contact details provided in this document. The exact procedure for managing application permissions may depend on the User’s device and software. Please note that revoking these permissions may affect the proper functioning of this Application. If the User grants any of the permissions listed below, the respective Personal Data may be processed (that is, accessed, modified, or removed) by this Application.
Storage permission
Used to access shared external storage, including reading and adding any items. Camera permission Used to access the camera or capture images and video from the device.
Approximate location permission (continuous)
Used to access the approximate location of the User’s device. This Application may collect, use, and share the User’s Location Data to provide location-based services. Precise location permission (continuous) Used to access the precise location of the User’s device. This Application may collect, use, and share the User’s Location Data to provide location-based services. The User’s geographic location is determined in a way that is not continuous. This means that this Application cannot obtain the User’s exact position continuously.
Detailed information on the processing of Personal Data
Device permissions for access to Personal Data
Additional information about the collection and processing of Data Legal action Users’ Personal Data may be used for legal purposes by the Data Controller in court or during the steps leading to possible legal action resulting from improper use of this service (this Application) or related services. The User acknowledges that the Data Controller may be required to disclose Personal Data at the request of government authorities.
Additional information about the User’s Personal Data
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information about specific services or the collection and processing of Personal Data upon request. System logs and maintenance For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) or use other Personal Data for this purpose (such as the IP address). Information not contained in this policy Further details about the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document. Used to access the User’s device precise location. This Application may collect, use, and share the User’s Location Data to provide location-based services. The User’s geographic location is determined in a non-continuous manner. This means that it is impossible for this Application to obtain the User’s exact position continuously.
Users' rights
Users have the right, at any time, to consult the Data Controller to find out whether their Personal Data has been stored and learn more about its content and origin, verify its accuracy, or request that it be supplemented, canceled, updated, or corrected, or that it be converted into anonymous format or block any data retained in violation of the law, as well as to object to its processing for any legitimate reasons. Requests must be sent to the Data Controller using the contact information provided above. This Application does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honor “Do Not Track” requests, please read their privacy policies
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by notifying its Users on this page. It is highly recommended that this page be consulted several times in relation to the last modification described at the bottom. If the User does not agree with any of the changes to the Privacy Policy, the User must stop using this service (this Application) and may request that the Data Controller delete the Personal Data. Unless otherwise stated, the current privacy policy applies to all Personal Data of the Users that the Data Controller has. This Application does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honor “Do Not Track” requests, please read
