Ombudsman
Your voice is essential to building an ever-better experience.
When should you contact the ombudsman?
The Ombudsman is a dedicated channel for suggestions, complaints, praise or reports that were not satisfactorily resolved through our regular support channels. Our goal is to make sure every submission is handled with impartiality, respect and confidentiality.
- When other support channels did not resolve your request
- To report conduct that goes against the company’s values
- To send suggestions or praise about our services
- To file a formal complaint
We’re ready to listen!
Privacy and confidentiality: we reaffirm our commitment to keeping information confidential and handling personal data in line with Brazil’s LGPD.
