Hubsoft integration with DirectTv GO

About DirectTv GO

DIRECTV GO is a pay TV and on-demand content service delivered over the internet. It launched in 2018 in Chile and Colombia and works through its website and Android and iOS apps. In Brazil, the internet service provider (ISP) resells the service through content partners, which connect the provider to the platform.

What the integration does

In Hubsoft, DirectTv GO is connected through two channels, each with its own setup on the content platforms screen:

• MultTV (DirectvGO): Hubsoft registers the customer, and when they log in, DirectTv GO queries Hubsoft through the callback URL to confirm that the subscriber has the package.
• NEO (Ativo): Hubsoft sends every package addition, removal, suspension, and reactivation to NEO through its API. The platform then also checks the data through the callback URL.

In both cases:

• The package is linked to the customer’s service or plan, such as an add-on, benefit, or bundle.
• When the service is suspended due to nonpayment, the package enters the blocking queue and access is interrupted until payment is made.
• In MultTV, the user is always the primary email address in the account, and the password is the service authentication password. This is a platform rule.
• Hubsoft first checks whether the email is already used in another account on the platform and reports the error instead of creating a duplicate subscriber.

What you need

• A contract with MultTV or NEO for DirectTv GO. The content agreement is negotiated directly by the provider.
• For MultTV: API access credentials and the provider identifier, which must be entered exactly as MultTV provides it, including uppercase and lowercase letters.
• For NEO (Ativo): the API key and provider prefix (idp), provided by NEO.
• The name and code of the products approved for sale.
• A completed, unique primary email address in each subscriber’s account.

How to activate

1. In Hubsoft, go to Settings > Integrations > Content Platforms, click Add, and select MultTV (DirectvGO) or Neo (Ativo).
2. Enter the credentials received from the platform and save.
3. Copy the callback URL generated by Hubsoft and send it to MultTV or NEO.
4. Under Actions > Products, register the products using the name and code provided by the platform.
5. Under Settings > General > Packages, create the package and, on the Integration tab, select the integration and product. In MultTV, the basic plan must always be included in the user’s package.
6. Link the package to the customer’s service or plan.

The step-by-step guide with screenshots is available in the Hubsoft wiki: MultTV (DirectvGO) and NEO (DirectvGO).

Limitations

• In MultTV, the username and password cannot be customized: the login is the primary email address, and the password is the service authentication password.
• In MultTV, each package accepts only one product.
• If the provider identifier is entered incorrectly, existing customers on the platform are not recognized and may be registered twice.

Frequently asked questions

What is the difference between using MultTV and NEO for DirectTv GO?

The content is the same. What changes is the partner the provider contracts with and the communication method: with NEO (Ativo), Hubsoft sends each package change through the API; with MultTV, the platform queries Hubsoft when the subscriber logs in.

What happens to DirectTv GO if the customer is suspended due to nonpayment?

The package enters the blocking queue, and access remains interrupted until the outstanding issue is resolved. This keeps the suspension synchronized between Hubsoft and the platform.

Can I use a different email for the subscriber?

With NEO (Ativo), yes: the package has an email field, populated with the email from the account. In MultTV, the login is always the primary email address in the customer’s account.

Reviewed on 10/10/2026.