Technology partner Hubsoft partner SMS/Messaging

UPCHAT and Hubsoft: ERP messages on the ISP’s WhatsApp

UPCHAT is Hubsoft’s partner for messaging and WhatsApp support. Hubsoft is the ERP for internet service providers (ISPs). Through this partnership, messages sent by the ISP through Hubsoft are delivered via UPCHAT, which also provides WhatsApp support and sales.

Talk to Hubsoft about UPCHAT Partner website

What the ISP gets

ERP messages on WhatsApp

Personalized, scheduled, and automated Hubsoft notifications are delivered through UPCHAT’s channel.
Chatbot connected to Hubsoft

UPCHAT is among the chatbot platforms that use Hubsoft’s official API.
Operate everything in one place

The ISP’s support, sales, and service operations are managed on the same UPCHAT platform.

How to get started

Subscribe to UPCHAT

Talk to UPCHAT’s sales team.
Receive the parameters

UPCHAT provides the URL, API key, and messaging channel.
Activate it in Hubsoft

Under Settings > Integrations > SMS/Messengers, select UpChat, leave HSM disabled, and test it.

About the partnership

UPCHAT is a customer support platform for internet service providers (ISPs), headquartered in Curitiba. It brings together support, CRM, voice, automation, and artificial intelligence. Sofh.ia, UPCHAT’s AI, supports customers, qualifies leads, and guides plan sales through WhatsApp.

Hubsoft integrated UPCHAT as its messaging platform: personalized, scheduled, and automated messages sent by the ISP through Hubsoft are delivered via UPCHAT on WhatsApp. UPCHAT also lists Hubsoft among the ERPs it integrates with and is among the chatbot platforms that use Hubsoft’s official API.

In practice, in Hubsoft

What works with the integration, without leaving the system.

Personalized messages
Scheduled messages
Automated messages
Defined messaging channel
Chatbot through the official API

See how the integration works →

Questions about the UPCHAT partnership

How do I subscribe to UPCHAT?

Directly with UPCHAT. UPCHAT’s team handles the subscription and provides the integration parameters.

How much does it cost?

UPCHAT sets the price. To find out what the Hubsoft license includes, contact Hubsoft’s sales team.

Who should I contact if the message doesn’t arrive?

If Hubsoft successfully recorded the delivery and the subscriber did not receive the message, contact UPCHAT for verification. Hubsoft configuration issues should be handled by Hubsoft support.