Technology partner Hubsoft partner SMS/Messaging

Pipeelo and Hubsoft: AI-powered WhatsApp support with ERP data

Pipeelo partners with Hubsoft, the ERP for internet service providers (ISPs), to handle support and customer relationships through WhatsApp. With this partnership, Pipeelo’s AI assists subscribers using Hubsoft data, while Hubsoft sends messages through Pipeelo.

Talk to Hubsoft about Pipeelo Partner website

What the ISP gets

Support without switching ERPs

During the conversation, Pipeelo’s AI checks Hubsoft for open invoices, duplicate copies, contracts, work orders, and technical appointment schedules.
Notifications from the ERP

Billing, invoice, blocked contract, and work order notifications are sent based on Hubsoft data.
Your team focuses where it matters

Anything the AI cannot resolve reaches the agent with the complete conversation history.

How to get started

Talk to Pipeelo

Request a demo through Pipeelo’s website and mention that your ISP uses Hubsoft.
Connect AI to Hubsoft

According to Pipeelo, the connection uses the Hubsoft API with a credential created by the ISP itself.
Register the messenger

Under Settings > Integrations > SMS/Messenger, choose Pipeelo, enter the URL and token, and register the HSM templates.

About the partnership

Pipeelo is a relationship platform for internet service providers (ISPs). It organizes the subscriber journey across four areas: sales CRM, AI-powered support on WhatsApp through the official API, proactive billing, post-installation and retention agents, and NPS and team performance dashboards. Anything the AI cannot resolve is passed to the human team along with the conversation history.

Pipeelo maintains a page about its partnership with Hubsoft, where it describes the connection as an API integration. Hubsoft remains the source for subscriber records, contracts, and financial data, while Pipeelo handles conversations with subscribers. In Hubsoft, Pipeelo is also registered as a messenger, with HSM templates, for messages sent from the ERP.

In practice, in Hubsoft

What works with the integration, without leaving the system.

Invoices and duplicate copies
Contracts and work orders
Technical visit scheduling
Support request creation
Billing and blocking notifications
Sending with HSM templates

See how the integration works →

Questions about the Pipeelo partnership

How do I subscribe to Pipeelo, and how much does it cost?

You subscribe directly through Pipeelo’s website. Pipeelo determines the price in the commercial proposal.

Does Pipeelo replace Hubsoft?

No. Hubsoft remains the ERP for subscriber records, contracts, and financial data. Pipeelo takes care of support and subscriber relationships.

Who should I contact if I have questions?

AI flows, accounts, and messages that did not reach the subscriber are handled by Pipeelo. Integration settings within Hubsoft are handled by Hubsoft support.