Technology partner Hubsoft partner SMS/Messaging

Mundiale and Hubsoft: AI on WhatsApp with ERP data

Mundiale partners with Hubsoft, the ERP for internet service providers (ISPs), to deliver customer service on WhatsApp with artificial intelligence. Through the partnership, Mundiale’s AI agents query Hubsoft and handle billing, support, and sales in conversations with subscribers.

Talk to Hubsoft about Mundiale Partner website

What the ISP gets

Billing on WhatsApp

Payment reminders, duplicate bills in PDF, boleto payment lines, and PIX sent in the conversation.
Support that queries the ERP

The AI identifies the subscriber by CPF or CNPJ and resolves the request using Hubsoft data.
An agent when needed

Cases that require a person are routed to the team with a conversation summary.

How to get started

Talk to Mundiale

Hire AI agents with the Mundiale team.
Enable Hubsoft access

Request API access from Hubsoft so Mundiale can connect the agents.
Define the customer journeys

Configure the billing cadence, notifications, and sales flows with Mundiale.

About the partnership

Mundiale develops artificial intelligence agents that provide service, sell, and collect payments through WhatsApp, using the platform’s official API. For internet service providers (ISPs), the agents communicate network outages, open support tickets, issue duplicate bills, negotiate debts, and drive sales with Vendedor Online.

Mundiale’s agents connect to Hubsoft. The subscriber is identified by their CPF or CNPJ, and the AI sends the invoice as a PDF, the payment line, and PIX, performs service reconnection on trust, and opens support protocols and work orders. When a case requires a person, the conversation is transferred to an agent with a summary.