Hubsoft integration with iFalei Telefonia

Hubsoft, an ERP for internet service providers (ISPs), integrates with iFalei Telefonia for billing calls, marketing calls, and Click to Call. Calls go from Hubsoft to the IVR or extension selected in iFalei's virtual PBX.

iFalei Telefonia, part of the ZIEVO group, offers a virtual PBX with IVR and recording. In Hubsoft, it receives billing and marketing calls and enables Click to Call from the customer's record.

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About iFalei Telephony

iFalei is a virtual PBX and VoIP telephony platform from the ZIEVO group. It offers a configurable IVR, call recording, department-based queues, reports, and virtual numbers in multiple regions of Brazil. Activation requires no equipment installation.

What the integration does

Triggers billing calls based on the billing method rules: after the invoice is generated, before the due date, after the due date, or after payment.
Triggers marketing calls for a customer group filtered in the Customer Services report, with a scheduled date and time.
Sends each call to a dialing option: an IVR or an iFalei extension.
Follows the integration's time window, with a start time and cutoff time.
Click to Call: the agent clicks the button in the customer's record, Hubsoft calls the subscriber, and redirects the call to the agent's extension.

What you need

An iFalei Telefonia account.
The API address provided by the iFalei team.
The API user, shown in iFalei under People / Extensions, when editing the extension.
A token generated in iFalei under Integrations > Integration API > Generate Token.
The company identifier provided by the iFalei team.

How to activate

In iFalei, generate the token under Integrations > Integration API and save it.
In Hubsoft, go to Configuration > Integrations > PBX and click Add.
Select the iFalei gateway, enter the description, and provide the address, user, token, company identifier, and start and end times.
In the integration, under Actions > Dialing > Add, register the IVR or extension that will receive the calls.
Configure the rules in the Call tab of the billing method and the Send / Trigger Phone Calls routine under Configuration > General > Routines.
For Click to Call, register each user's extension under Configuration > General > Users > Actions > Edit > Parameters.

The step-by-step guide with screenshots is on the iFalei page in the Hubsoft wiki.

Limitations

iFalei displays the token only once, immediately after it is created. If you lose it, generate another one.
The integration works with dialing options (IVR or extension), without audio being sent through Hubsoft.

Frequently asked questions

Yes. Triggering calls through the Customer Services report lets you call a filtered customer group, such as customers on a specific plan or with a specific service status.