Technology partner Hubsoft partner PBX
Native and Hubsoft: automated calling, customer service, and billing
Native partners with Hubsoft, the ERP for internet service providers (ISPs), for telephony and automated customer service. With this partnership, agents call subscribers with one click in Hubsoft, while ISPs use Native’s virtual agents for support, billing, and sales.
What the ISP gets
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24/7 customer service
Virtual agents handle support, billing, and sales, and transfer to an operator when needed.
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Voice billing sequence
Native identifies delinquent customers in Hubsoft, calls them, negotiates, and sends a duplicate bank slip (boleto) by WhatsApp or email.
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Call with one click
From the customer record, Click to Call contacts the subscriber and connects them to the agent’s extension.
How to get started
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Sign up for Native
Get the API address, username, and password from Native.
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Register it in Hubsoft
Under Settings > Integrations > PBX, select Native IP and enter the information.
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Configure the extensions
Register each agent’s extension in the user parameters in Hubsoft.
About the partnership
Native IP offers the Native Infinity platform, which combines voice, video, chat, SMS, and artificial intelligence with a virtual PBX, call center, automatic dialer, and billing module. The Infinity ISP version is designed for internet service providers (ISPs).
With Hubsoft, the call starts from the customer record: the agent clicks to call, and the call goes to their extension. Native’s virtual agents assist subscribers 24/7, open support tickets, and send bank slips (boletos). For billing, Native identifies delinquent customers in Hubsoft and starts the calling sequence defined by the ISP.
In practice, in Hubsoft
What works with the integration, without leaving the system.
- Click to Call
- 24/7 virtual agents
- Support ticket creation
- ONU and router reboot
- Bank slip (boleto) delivery
- Feasibility check
- Calling-based billing sequence
Questions about the Native partnership
Do I need to contract Native separately?
Yes. The platform and licenses are contracted with Native, which offers a free trial on its website.
Does Native only serve Hubsoft users?
No. According to Native, its IP PBX integrates with several ERPs for ISPs; Hubsoft is one of them.
Who should I contact if I have questions?
Click to Call and integration setup in Hubsoft: Hubsoft support. Extensions, IVR, virtual agents, and billing sequence: Native.
