Hubsoft integration with Native

About Native

Native IP offers communication and customer service on one platform, Native Infinity: voice, video, chat, SMS, and artificial intelligence. Its portfolio includes virtual PBX, call center, and a line focused on internet service providers (ISPs). Native specializes in solutions for providers and works with virtual agents for support, billing, and sales.

What the integration does

In Hubsoft (PBX integration):

• Click to Call: the agent clicks the button in the customer record, Hubsoft calls the subscriber, and redirects the call to the agent’s extension. The phone number and extension are filled in automatically; the agent only needs to choose the PBX integration.
• Authentication with Native’s API is handled by the integration: Hubsoft automatically obtains the access token using the registered username and password.

On the Native platform, connected to Hubsoft:

According to Native, its virtual agents provide 24/7 support for billing and sales. The functions mentioned include opening support tickets, restarting an ONU and router, sending bank slips (boletos), checking technical feasibility, and forwarding customers to an operator. Native also describes a collection workflow that identifies delinquent subscribers in Hubsoft, makes automated calls, negotiates debts, and sends duplicate bank slips (boletos) via WhatsApp or email.

What you need

• A PBX contracted with Native IP.
• The address of Native’s API server, a username, and an authentication password.
• Hubsoft version 1.121 or later.
• Each agent’s extension registered in their Hubsoft user account.

How to activate

1. In Hubsoft, go to Configuration > Integrations > PBX and click Add.
2. Choose the Native IP gateway, enter the description, and provide the API address, username, and password.
3. Go to Configuration > General > Users > Actions > Edit > Parameters and register each agent’s Click to Call extension.
4. Open a customer record, click the Click to Call button, choose the Native integration, and place a test call.

The step-by-step guide with screenshots is on the Native IP page in the Hubsoft wiki.

Limitations

• Native’s PBX integration in Hubsoft supports Click to Call. It is available starting with Hubsoft version 1.121.

Native and Hubsoft partnership

Native is a Hubsoft partner. See how it works on the Native partnership page.

Frequently asked questions

Do I need to provide Native’s API token?

No. You only need the username and password. Hubsoft logs in and stores the access token.

The Click to Call button does not appear for an agent. What should I check?

Check whether the user has a Click to Call extension registered in the parameters. Without it, the button does not appear in the customer record.

Are Native’s virtual agents configured in Hubsoft?

No. Agents, collection workflows, and customer service flows are configured on the Native platform.

Reviewed on 10/10/2026.